":Most men lead lives of quiet desperation. "
Henry David Thoreau (1817- 1862)
"Most people lead lives of loud desperation.*.
-Lily H.,
* (Americans, Chinese, Mexicans, Germans,...even the French or the Thai..)
http://www.newyorker.com/magazine/2015/10/19/pond-scum
What happened on 3411 could have happened on any airline - it's just that it was more likely to happen on United